About Us

Effective Date: 10-9-2027

Contact Email: info@centrictech.com

Hamptons Presence (“we”, “our”, “us”) provides a mobile application (the “App”) used to manage property maintenance and related services. This Privacy Policy explains what information we collect, how we use and share it, and how you can request deletion of your data.

1. USER ROLES

The App has two types of users:
Staff: Authorized members of Hamptons Presence who log in to create and manage customer accounts and service records.

Customers: Property owners or occupants whose accounts are created by our staff. Customers do not register themselves. They use the App to view their property’s maintenance history, visits, and services such as electrical, plumbing, and other property services.

2. INFORMATION WE COLLECT

Personal information:

  • Name, phone number, and email address
  • Property address and property details
  • Login credentials (stored in secured form)

Service information:

  • Maintenance requests, visit schedules, visit history, and notes
  • Details of services provided (electrical, plumbing, and other maintenance)
  • Photos, documents, or reports uploaded for a service or visit

Staff information:

  • Name, contact details, and role
  • Actions performed in the App, such as creating a customer or logging a visit

Device and usage information:

  • Device model, operating system, and App version
  • IP address, crash logs, and diagnostic data
  • Push notification token

Location information:

  • [Keep this only if your App uses location, otherwise delete it.] Location may be collected to verify visits or property location, only with your permission.

 

3. APP PERMISSIONS

The App may request these permissions, used only for the purpose stated:

  • Camera, Photos, and Storage: to capture or upload images and documents related to services
  • Notifications: to send visit reminders and service updates
  • Location: [only if used] to verify visit location
  • Internet: to sync data with our servers

[Delete the permissions your App does not use.]

4. HOW WE USE YOUR INFORMATION

We use your information to:

  • Create and manage customer and staff accounts
  • Schedule, perform, and record property visits and services
  • Send notifications about visits, services, and account activity
  • Provide customer support
  • Maintain service records and improve our services
  • Keep the App secure and prevent misuse
  • Comply with legal obligations

We do not sell your personal data and we do not use it for advertising.

5. SHARING OF INFORMATION

We share information only in these cases:

  • With our staff and authorized service personnel (such as electricians and plumbers) who need it to provide your service
  • With trusted service providers that help us run the App, such as cloud hosting, database, notifications, and crash reporting ([Firebase / Google Cloud / your provider])
  • With legal authorities when required by law or to protect rights, safety, and security
  • With a successor company in case of a merger, acquisition, or sale of assets


6. DATA SECURITY

Data is transmitted over encrypted connections (HTTPS/TLS). Access is controlled by user roles: customers can see only their own information, and staff can access only what they need for their work. No system is completely secure, but we take reasonable steps to protect your data.

7. DATA RETENTION

We keep your data while your account is active and as long as needed to provide services, maintain service history, and meet legal or accounting requirements. After that, it is deleted or anonymized.

8. ACCOUNT AND DATA DELETION

You can request deletion of your account and personal data at any time by emailing [Support Email] with the subject “Delete My Account”. Please include your registered name and phone number or email so we can verify your identity. We will process the request within [30] days. Some records may be kept where the law requires, and will be deleted once no longer needed.

9. YOUR RIGHTS

Depending on your location, you may have the right to access, correct, or delete your personal data, and to withdraw consent (for example, by turning off notifications or permissions in your device settings). Contact us using the details below.

10. CHILDREN’S PRIVACY

The App is not intended for children under 18 and we do not knowingly collect their data. If you believe a child’s data has been provided to us, please contact us and we will delete it.

11. THIRD-PARTY SERVICES

The App may use third-party services such as Google Play Services and Firebase, which have their own privacy policies. Google Play Services: https://policies.google.com/privacy

12. CHANGES TO THIS POLICY

We may update this policy from time to time. The updated version will be posted with a new effective date. Continued use of the App means you accept the changes.

13. CONTACT US

Hamptons Presence
Email:  info@centrictech.com